Returns and Warranty

Returns & Refunds Policy

At Robert Vine Landscape Art, each artwork is carefully produced to the highest standard. This policy operates in accordance with your rights under the Australian Consumer Law (ACL).

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Lifetime Guarantee – Defective Workmanship

We proudly offer a lifetime guarantee against defective workmanship on all products.

If your artwork is found to have a fault due to defective workmanship at any time after purchase, we will, at our discretion:

• Repair the product

• Replace the product

• Provide a refund

This guarantee applies only to faults arising from the production process.

It does not cover:

• Damage caused by misuse or improper handling

• Accidental damage

• Normal wear and tear

• Damage caused by incorrect installation or display

Change of Mind

We do not accept returns for change of mind.

This includes:

• Incorrect selection

• Change in personal preference

• No longer wanting the product

Please choose carefully before placing your order.

Damaged or Faulty Items

If your order arrives damaged or you believe it is faulty, please contact us within 7 days of delivery.

To assist with your claim, please provide:

• Your order number

• A description of the issue

• Clear photographs showing the damage or fault

We will assess the issue and provide a resolution in line with Australian Consumer Law.

Returns Process

If a return is approved:

• We will provide instructions for returning your item

• Items should be returned in their original packaging where possible

• Return shipping costs will be covered by us where required under Australian Consumer Law